You can delete your Accentle account and everything attached to it at any time. This page explains what happens and how to do it, from the browser at accentle.com.
Open Settings → Delete my account at accentle.com, on the device you play on. You will be asked to see your subscription first: each subscription on the account, and any Pass subscription made on your devices, is checked live with our payment processor, with when it renews, what it costs and how to cancel it. You then confirm twice, each time with “I understand and agree”. Deleting never cancels a subscription for you and is never held up by one: if it is still running we show you, and email the billing address, how to cancel it. After that the deletion happens immediately.
If you have lost the device you played on, use the private form at accentle.com/contact/ and we will delete the account for you once you can identify it. We do not publish an email address.
Everything tied to your account, on every device you have linked to it:
This cannot be undone, and it does not refund anything. If you want a refund, settle it before you delete, not after.
Deleting your account does not cancel a subscription, and a subscription left running keeps billing. Before you delete we show you the subscription, its renewal date and amount, and how to cancel it; after you delete we show it again and email it to your billing address, so it is never out of reach. To cancel a web subscription, use Manage subscription on the Pass screen, or the private form at accentle.com/contact/ and a person will cancel it. If a charge ever does arrive for a deleted account, we are alerted and a person will cancel it and look at refunding it.
Some records involve another player — a duel you played, a friendship, a referral. Deleting your account removes those records for both sides, because they are as much your data as theirs. (A referral link is removed; what a referral earned for the other person is not, see below.)
We keep records of what was paid: the amount, currency, date and state of each purchase, and the payment processor's reference so a refund can still be matched. A tip you gave a venue is kept the same way, without your name or message. We keep these for tax and accounting, and so that anyone who referred you, or the venue you tipped, is still paid what they earned. We remove the link to your device and account, so these records no longer say who you are in the game. We hold them as well as our payment processors. A payment taken after you delete is recorded without your device link; it still carries Stripe's customer and payment references, so it can be matched at Stripe. To recognise such a payment and not attach it to you again, we also keep, with no end date set, a one-way marker (a hash) of your old device identifier and the Stripe customer reference of your subscription. Stripe keeps its own record of it.
We also keep a record that the subscription check and your two confirmations happened: the wording we showed, the subscriptions and amounts shown, and the two times (our server's clock), tied only to a one-way marker of your device, never to your name or the device identifier itself. And if a subscription was still running when you deleted, we email its billing address the way to cancel it; we keep that address and message only until the email is sent, then remove them. So that this email can still go out if our payment processor cannot be asked at the moment you delete, the billing address read during the check is held on our server only until the deletion finishes; if you stop before deleting, it is erased at our next daily cleanup, within two days at most.